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Returns

Returns Policy
Any items returned for exchange or refund must be returned, as far as is practicable, in an unsoiled condition and in its original packing. Please contact Oasis Pool Products via email prior to making any such return and we will guide you through the process.

This policy does not apply to the following goods, which are exempt from the right to cancel:

Bespoke items such as: Solar Covers, Liners, Thermal Covers, Winter Covers, Roman Ends, Coping Stones, Slides, Paint, D.I.Y Swimming Pool Kits, Gas/Oil Boilers, Thermalec Heaters, Any Three Phase Unit, All Pool Heat Pumps, Spas and any other bespoke item. Any other specifically special orders and products which require special delivery over 150kg. We also cannot accept the return of any pool or hot tub chemicals due to not having the guarantee the product has not been contaminated.

Your right to cancel an order - The United Kingdom's Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provides you with a right to cancel your order at any time up to the end of the 14th day following the day after the day on which you received your products. You do not need to give us any reason for cancellation but this "Cooling off" period does not apply to faulty or damaged goods. The goods should be in their original retail packaging and any security seals on the packaging must still be intact.
You are however, liable for the cost and expense of returning goods and we advise you to use an insured method of carriage as damaged boxes will not be accepted, or we can arrange collection using our appointed couriers but you would be liable to pay their rates of collection. Please note we reserve the right to reduce the amount refunded if the goods have been de-valued through damage including damage caused during transit.

Please check your order as soon as you receive it, if there are any discrepancies you agree to notify us immediately and leave the good unopened in a resalable condition until arrangements are made to collect them. Any damage/loss to the goods or their retail packaging will be chargeable.

If you wish to cancel an order please contact Oasis Pool Products and quote your order reference number and our operators will guide you through the process and confirm your rights and what is expected of you.

Any orders that are accepted for return after the 14 day cooling off period will be at the discretion of Oasis Pool Products and we reserve the right to charge the actual cost of original shipping applied as a charge and also a further 20% restocking charge. All products must be unopened in their original packaging. 

If you wish to cancel an order or report a faulty item you must do so in writing to sales@oasispoolproducts.co.uk.